Complaints, CRA 2015 exposure and reputation recovery. Aftercare manager: Mashrour · aftersales@car-planet.co.uk · 01923 608701. Case workflow lives in the AutoGrid aftersales dashboard (login required) — figures below are read live from the AutoGrid database.
| Vehicle | Site | Status | CRA window | Days after sale | Age (days) | |
|---|---|---|---|---|---|---|
| HF17LZB Toyota C-HR | Barnet | WA — Awaiting Response | <30 days | 14 | 274 | ⚠ reject |
| NL22VWM MINI Hatch | Watford | Open Legal Case | >6 months | 205 | 178 | ⚠ legal |
| CV71PKO Volvo V60 | Watford | CP — Awaiting Booking | <30 days | 21 | 121 | ⚠ reject |
| CE70XPF Ford Transit Courier | Barnet | CP — Booked In | 31d–6 mo | 77 | 117 | ⚠ refund |
| LS17VLH Volvo XC90 | Barnet | CP — Awaiting Booking | >6 months | 197 | 100 | |
| DF17WWJ Lexus NX | Watford | CP — Awaiting Booking | <30 days | 27 | 65 | ⚠ reject |
| FM72MKK Audi A3 | Barnet | CP — On-Site | 31d–6 mo | 81 | 62 | |
| DP70YLW Vauxhall Crossland X | Watford | Open Legal Case | 31d–6 mo | 64 | 58 | ⚠ legal |
| BG70GNZ Vauxhall Grandland X | Watford | Open Legal Case | 31d–6 mo | 111 | 50 | ⚠ legal |
| WR23FLN Citroen C5 X | Barnet | CP — Full Refund Requested | <30 days | 1 | 48 | ⚠ day-1 fault |
| RE22DWD Audi A3 | Barnet | CP — Full Refund Requested | <30 days | 3 | 44 | ⚠ refund |
| CE20VYA Ford Transit Courier | Watford | CP — Full Refund Requested | <30 days | 23 | 37 | ⚠ refund |
| RF68YNR Jaguar E-PACE | Watford | CP — Full Refund Requested | <30 days | 2 | 20 | ⚠ refund |
| BG16YJX Mercedes C Class | Watford | WA — Awaiting Response | <30 days | 28 | 18 | |
| YM19NFA BMW X1 | Barnet | New | <30 days | 7 | 5 | |
| YV23EOL Vauxhall Grandland | Watford | New | <30 days | 12 | 1 |
Top 16 of 417 open cases, queried live 19 Jul 2026. Every <30-day case with reject language is a Trading Standards complaint waiting to happen — Jan 2026 hit 21 TS complaints and the biggest offender was refusing the 30-day right to reject. Full workflow: cp.autogrid.co.uk aftersales dashboard.
Independent inspections: ACE (Graham Thomas, £170+VAT, Motor-Ombudsman-recommended, CPR 35 competent) or DEKRA (£495+VAT). Warranty claims paid from the self-funded RAC / Assurant pot — claims >£500 referred to CP before authorisation. Retention ladder: repair → courtesy car → free 1-yr RAC (£999) → swap → refund.
The raw material is already live in this database: 19,030 reviews (12,753 Google · 6,277 Trustpilot) with VRM, customer and salesperson columns, alongside 7,583 aftersales cases. The matching + timeline layer is now built — click to open the tracker: 2,199 negative reviews, every one gets an owner, a status and a next action. Goodwill is never conditioned on changing the review.
Scans superchat threads, the aftersales@ inbox and (once the Audiofy call-transcript connector lands) phone calls for the killer patterns: a handler telling a <30-day customer they "cannot reject", repair forced where refund is due, promises with no follow-up. Each hit becomes a red flag on the case above before it reaches Trading Standards — January's 21 TS complaints against a single-digit target is exactly what this exists to prevent.
| Signal | Channel | Risk |
|---|---|---|
| "can't reject the car" — day 12 customer | Call transcript | Code red |
| "trading standards" mentioned by customer | aftersales@ | Escalate |
| Repair promised, no booking after 5 days | Superchat | Chase |
No Trustpilot or Google API connector is wired up yet, so public TrustScore and Google rating will initially be browser-read from the live profile pages on a schedule. The invited-review pipeline (Trustpilot API invites) already writes into this database — the 12-month invited average of 3.62 on the KPI above is real. Priority order stands: Trustpilot #1, Google #2.
| Source | Public score | Reviews | ≤2★ last 30d |
|---|---|---|---|
| Trustpilot (TrustScore) | — | 6,277 in DB | 127 |
| — | 12,753 in DB | 88 |