Call Centre
Lead response command centre — live from AutoGrid lead_enquiries (140k+ leads). Snapshot Sun 19 Jul 2026.
Live · AutoGrid
Speed-to-lead · avg time to first call (7d)
3h 31m
Target < 5 min MTD avg 3h 40m — huge upside here
Call attempts logged / day (7d avg)
394
From lead_response outcomes logged by agents
Open leads · zero call attempts
235 last 24h
1,345 in last 7 days untouched & active
Lead → sale conversion Soon
—
Wire to sales-diary CONVERSION tab — no invented numbers
Leads awaiting response Live
Active leads with zero call attempts, newest first — these people are waiting right now. New leads today: 14 (overnight; latest 02:25).
| Received | Customer | Source | VRM | Attempts |
|---|
| 19 Jul 02:25 | Adekoya Omojole | CP Vehicle Enquiry | DN68XSO | 0 |
| 19 Jul 02:12 | Jino Kalarikkal Joshua | CP Part Exchange | — | 0 |
| 19 Jul 02:07 | Tyrell Snape | CP Credit Check | — | 0 |
| 19 Jul 00:50 | Qorum Shah | CP Partial Finance Check | — | 0 |
| 19 Jul 00:45 | Abubakr Yunus | CP Vehicle Enquiry | ND22DDA | 0 |
| 19 Jul 00:38 | Tahir Ayub | Motors lead | HN23OYZ | 0 |
| 19 Jul 00:28 | Kelly Briggs | CP Credit Check | — | 0 |
| 19 Jul 00:23 | Dinujan Pathmakumar | CP Full Finance Check | — | 0 |
First-thing job for the morning shift: clear this list before 09:30. Every red dot is a customer nobody has called yet.
Leads by source — July MTD Live
6,591 leads so far this month across all channels.
AutoTrader call1,300
AutoTrader lead1,055
CP Vehicle Enquiry761
CP Credit Check652
CP Part Exchange583
Car Guru lead554
Motors lead259
CP Reserve 99256
AutoTrader drives over a third of volume — protect response times on that channel first.
⏳ Coming soon
Superchat / enquiries@ inbox Soon
Unified view of Superchat conversations and the enquiries@ mailbox — unanswered threads, response SLAs, and who owns what.
Superchat conversation IDs already flow into lead_enquiries (sc_conversation_id) — inbox metrics wire in next.
⏳ Coming soon
Call quality & coaching — Audiofy Soon
Call scoring, talk-time analysis and coaching flags from Audiofy (cp.audiofy.co.uk). Spot the scripts that book visits — and the ones that lose them.
Audiofy connector coming — 452k calls already in call_log ready to join against.
⏳ Coming soon
Visit rate / conversion Soon
Lead → booking → showroom visit → sale funnel, split by agent and source.
Wire to sales-diary CONVERSION tab (booking & outcome views exist in AutoGrid: vw_lead_booking_attempt, vw_lead_outcome_*).